Return & Exchange Policy

Return, Refund & Exchange Policy

At Pakkhi, we strive to provide a smooth and worry-free shopping experience. Please read our policy carefully before placing an order.

Returns & Exchanges

Damaged, Defective or Wrong Product

If you receive a damaged, defective, or incorrect item:

  • Raise a request within 24 hours of delivery

  • Share clear product photos and an uninterrupted unboxing video

  • Requests submitted after 24 hours will not be accepted

After verification, we will offer:

  • We will arrange return shipping.

  • A replacement (subject to availability), or

  • A refund if same product or replacement not available 

Change of Mind Returns

If you do not wish to keep the product for personal reasons (such as not liking the color, design, or fabric):

  • Request must be raised within 3 days of delivery

  • Products must be unused, unwashed, and returned with original tags and packaging

  • A processing fee of ₹200 per item will apply

  • Return shipping must be arranged by the customer

Non-Returnable Items

The following items cannot be returned, exchanged, or refunded:

  • Sale or clearance products

  • Products purchased store credits or promotional offers

  • Customized, stitched, altered, Pico Fall, blouse stitched, or lehenga stitched items

Refunds

  • Damaged, defective, or wrong products: Refund to original payment method (prepaid orders)

  • COD orders: Refund as store credit only

  • Change-of-mind returns: Store credit only

Store credit has 365 days validity.

Size Policy

  • Returns are not accepted for size-related issues

  • Exchange is available only if an incorrect size was delivered

  • Exchanges are subject to product availability

Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order

  • A 2.5% payment processing fee will be deducted

Important Notes

  • Product colors may vary slightly due to photography, lighting, and screen settings

  • Minor bead or sequin loosening during transit is considered normal and is not treated as a defect

  • Customized orders are prepaid only and cannot be cancelled, returned, or exchanged

Need Help?

📧 Email: info@pakkhi.com

📱 WhatsApp: +91 92653 27450

By placing an order, you agree to the terms of this policy.

Last Updated: May 31, 2026